Faqs

Get Answers to Your Questions

Have questions about shopping on Umumaworld.com? We’ve got you covered! Check out our
FAQs for answers to the most common questions about order management, shipping, pricing, payment, account management, and more.

How can I change my email, home address or password?

Changing your details could not be easier, log into your Umumaworld account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.

What do I do if my order is missing, incomplete, or damaged?

Why is my order incomplete?

Out of stock items

Why do we display products that are out of stock online?

What does my status mean?

How do I track my order?

How much do you charge for International Shipping?

When will I receive my order?

We have grown in leaps and bounds not only in the UAE but across the entire GCC region. To show our gratitude to our Umuma mums and to continue to support you in your journey of motherhood not only do we offer the best products at the best prices every single day but now also FREE shipping across the entire GCC (terms and conditions apply).
At Umumaworld our priority is you! We aim to deliver all items within 1-2 days in the UAE, 3-5 working days in the GCC.

Best Price Guarantee/Price Match

At Umumaworld we understand how expensive it is to keep up with the ever-developing needs of you, which is why we offer our shoppers a best price guarantee. If you find any of our products in the GCC for cheaper, we’ll match that price to offer you the best possible deal every time.
If you’re wondering how we do this – it’s simple – we cut the costs of warehousing and store-fronts by buying all our products direct from manufacturers and suppliers, then ship them straight to you, without any hidden costs or huge markups. Our job is to get you the widest range of leading products at the best prices in the GCC – at all times. And if we’re not doing our job right, please let us know. So now we’ve let you in on our secret, you can enjoy shopping on umumaworld safe in the knowledge that you’ll get leading brands at the best prices in the region – every time.

How can I pay?

When shopping at Umumaworld, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. Flexible and diverse payment methods for you to choose: COD, Apple Pay, Google Pay, Visa and Mastercard etc. to shop on Umumaworld.

Credit Cards

We use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard or Visa.

Paypal

PayPal is a preferred method of payment for most e-buyers as it is a secured gateway for sending payments online. Shop securely without revealing your credit card or bank account information; and pay conveniently and quickly whilst shopping online.

Bank Transfer

All payments by money transfer need to be made to MUMZWORLD FZ LLC. Products will be dispatched once the payment is received.

Swift Code: EBILAEAD

Bank Name: EMIRATES NBD

Bank Address: Head Office Branch, Dubai, UAE

Account number: 101 43928569 01

IBAN: AE62 0260 0010 1439 2856 901

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FAQs

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Credit Cards

Paypal

Bank Transfer

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Flexible Payment Options

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Flexible Payment Options

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NEWSLETTER